Ever wish you could cut to the chase and manage your own tickets within our support system? Well it just so happens you can! Using our Client Access Portal you can submit service requests, monitor their progress, add notes for our support team, and review closed tickets.

How it works
Typically when a client contacts our office by phone or email, a support request is placed in our ticketing system which immediately alerts the appropriate team to your issue. You can skip this step and gain the ability to monitor your ticket status by signing up (it's FREE!) and recieving a login account. You'll be able to head to http://cap.infotech.us/ and sign it to view your tickets.


The InfoTECH Client Access Portal Login

After logging in to the portal, you'll be able to see all of your submitted tickets, review their status and any notes from our team, and submit new tickets.

The Service Ticket Screen

New Service Request Ticket Screen

Benefits
The Client Access Portal provides several benefits including:
  • Technicians are alerted to your issue immediately
  • Easily keep track of your support requests
  • Monitor the status of your ticket and be notified when it is updates

Co-Managed Service Desk
If your business has its own internal IT staff, we can provide a ticketing system for a small additional cost that integrates with InfoTECH. Users in your organization can submit support tickets that your team will be able to review, enter time on, and add notes to. When the issue is resolved, close the ticket and it will remain available to you for future reference. If the issue requires the assistance of our team, just hit the "Escalate" button and send it to our technicians. We'll resolve the problem, add our notes, and notify you when it's complete!

How to Sign Up
Just contact our office by phone (337.896.3681) or e-mail (info@infotech.us) and request an account for the Client Access Portal. All we need is an e-mail address to get you started!